Preventative and Responsive System Support Services

We provide the following support services

  • Database maintenance and development services
  • Web maintenance and updating services
  • Desktop and Server preventative maintenance
  • Desktop and Server responsive maintenance and troubleshooting
  • Environmental analysis and review
  • IT Consulting
  • Project Management

We can provide casual support and agreed response times and levels of service are available in Service Level Agreement (SLA) contracts with Clients.

We have a wide range of support options and plans available to suit your exact needs.

 

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Remote IT Support - Casual Helpdesk

Remote IT Support - Permanent

In response to clients requests, more and more of our technical support has been via phone and remote access. We can connect to your computer securely within seconds of you requesting us to do so. You get your issue solved very quickly and don't need to wait for us to get through the traffic etc - or pay call out fees! It's been a real winner and lifesaver for many clients. It is simple to setup and very secure. If you are interested please let us know.

Database Maintenance

Has someone else left you in the lurch with an inadequate system? We can maintain your existing database system and take over the process of adding new functionality to your existing database and make improvements to how it works. In some cases however, it may be simpler and less expensive to start again from scratch. We also provide regular on going database health checks to ensure your valuable data is accurate, complete and reporting accurate.