Explaining a Computer Problem More Effectively
The tips below will help us to resolve your computer problem more quickly
no one wants their computer to break, it is frustrating and inconvenient. The tips below may will help you get it fixed quicker. There can be thousands of reasons why "your computer won't work" and the solutions can be very different. The information below will help identify your issue.
A few things to consider:
- If you have an error message: What's the exact error message on your screen?
- If you don't have an error message: What exactly is your computer doing?
- When did the problem start happening?
- Did anything else happen at the same time the problem started? (you spilled coffee, a virus warning, you installed some software, you vacuumed recently and knocked a cable)
- What have you already done to try and fix the problem?
- Has the problem changed since it first started happening?
Some things to try first to fix your computer problem
- Restart your computer - it really does fix a lot. Over half of the support issues that we receive calls on can be solved by rebooting your computer or restarting your printer.
- Check your connections. if something has recently stopped working, turn your computer off, unplug it, plug it back in and turn your computer back on.
- Keep your computer clean. Too much dust can cause a buildup on fans and overheating which causes a range of problems.
- if your Internet has stopped check your router connections, unplug it for 1 minute and plug it back it. The Internet may be down, wait 30 minutes and if it is still not working, call your Internet Service provider (Orcon, Xtra, IHUG etc).
- Check your anti-virus software is up to date and do a full scan. If you don't have any, do a free online virus scan (and then consider getting anti-virus software).
- If your computer is running slow, check your disk space on C drive and do a clean up removing unnecessary programs and files. Defragmnent your drives.
- reformatting and reinstalling Windows, it will run like new and eliminate all problems and sluggish behaviour. You need to be 200% sure you have backed up everything you need and know what you are doing.
Contact us now if you need further help.